Workflow management is the coordination of tasks that make up the work an organization does. By ‘workflow’ we mean a sequence of tasks that are part of some larger task, and is sometimes synonymous with ‘business process’. The purpose of a workflow is to achieve some result, and the purpose of workflow management is to achieve better results according to some set of goals.
Workflow management is principally a management discipline, focused on the structure of work within some organization and how teams collaborate to complete this work. In principle, workflow management doesn’t require software, but in practice software tools are used to keep track of the work and to automate parts of it.